FAQ- Frequently Asked Questions
In the event of a loss, what steps should I take?
Make safe your property and your family. Take some photos with your mobile phone if necessary. Decide if you wish to use the services of professional Loss Assessors who will assist you every step of the way and remove the pain or dealing with an insurance claim. If you wish to deal with the claim yourself, you should promptly report the loss to your insurance company. If the loss relates to a burgulary or malicious damage, report it immediately to the Gardai.
Am I covered?
The cover provided by your insurance policy is extensive. However, exclusions, endorsements or warranties often apply. It will be necessary to conduct a thorough examination of your domestic or commercial policy. If we feel you have a valid claim,we can then examine the damage to your property. Call us without obligation and we will resolve your query.
How much compensation am I entitled to?
The million dollar question ! Insurance policies provide cover for many occurances but no insurance policy covers everything. That is why you need us to assist you in maximising your entitlement under your policy. We examine the small print and have vast experience of what you are entitled to claim for. Claims can be settled on an Indemnity Basis, reinstatement basis, or insurers may request their own contractors to complete repairs.Deductions can also be made due to underinsurance or wear & tear. We can provide you with the best advise possible and will assist you in maximising your settlement.
What is an Assessor?
Also known as a Public Loss Assessor, this person acts in the interest of the policyholder. He/She examines, formulates and negotiates an insurance claim on the property owners behalf. Their fees are borne by you, the Policyholder. In the majority of claims Assessors fees are not allowed for under the scope of policy cover. However, in almost every case the added value and extra benefits obtained from using an Assessor more than compensate for any fees that are payable.
What is an Adjuster?
A Loss Adjuster is a person who acts in the interest of Insurers in determining to accept or reject liability on your claim. They check everything from your claims history,your policy and the detailed circumstances of the loss. Ultimately, they decide how much you receive if liability is accepted, and make recommendations to your Insurer based on their inspection and negotiation of your claim. Adjusters fees are paid by your Insurer.
How long will it take to settle my claim?
Brendan Boyle Insurance Claims Consultants make it their business to "turn around" your claim as swiftly as possible. We have a proven track-record and a good working relationship will all Adjusters and Insurers. We understand the process and what your insurer will require before they even inspect your property. Your insurance company are bound by the provisions of the Consumer Protection Code in matters relating to time-frames for settlements.
When should I contact a Loss Assessor?
Ideally, you should contact the loss assessor as soon as possible following the loss occurring. However, the loss assessor can get involved at any stage of the claim cycle.
The Claims Process explained
You make contact with us as soon as you have a loss.
We will, at the earliest possible opportunity, arrange a site inspection at your property
At the time of our visit, we will explain to you the claim process, our terms of business, your rights and entitlements in detail. Any queries or questions you may have that relate to your claim will be clearly answered by us. We will then notify the claim to your insurance company. We will arrange for the Loss Adjuster to inspect the damaged property in conjunction with our Assessor. We point out all of the damage and agree the scope of repairs. We fill out your claim form where necessary and formulate a full detailed bill of quantities to send to the Loss Assessor.
We will manage every aspect of your claim and provide you,and your Broker as necessary,with regular updates regarding progress.
We will handle all negotiations with your Insurers or their Loss Adjusters and we will not finalise your claim without first referring fully the terms of the settlement offer to you.Ultimately, you decide to accept or reject any offer of settlement from your insurer. We will give you the best possible advise to assist your decision. We will ensure that your settlement cheque is issued to you with 10 days of your acceptance, as set out in the Consumer Protection Code.
Glossary of terms
Act of God
Redundant term no longer used in Insurance; an event that no human foresight can foretell.
Person who acts in the interest of Insurers in determining the course and extent of claims, who adjusts the amount of the claim by negotiation.
Person who acts in the interest of the Policyholder and formulates and negotiates an Insurance claim on their beha
A condition of some policies whereby the Policyholder is adjudged to be their own Insurer for the difference between the Sum Insured and Value at Risk. This makes Insurers liable only for such proportion of the loss and the Sum Insured bears to the total Value at Risk.
An Insurance Intermediary who is empowered to act on behalf of an Insurer as well as the client.
Certificate of Insurance
Evidence, in the form of a Certificate, that Insurance is in force.
The sharing of a risk amongst a number of Insurance Companies - more often for large and complex subjects.
The right of an Insurer, who is liable under a policy, to call upon other Insurers who may also be liable for the loss, to contribute to the payment.
Refusal of an Insurer to accept liability or renew a proposal for Insurance.
An amendment, in writing, added to the Policy of Insurance.
The first amount of each claim for which the Policyholder themselves are liable.
A payment made where there is no legal liability.
The principle of putting the Insured back into the same financial position as he/she enjoyed immediately prior to the loss.
A policyholder has an 'insurable interest' in the property Insured when; if the property was damaged or destroyed he/she would lose out financially.
Person, Business or Legal Entity covered by the Policy of Insurance.
The perils covered by the Policy of Insurance, sometimes referred to as 'Special Perils' or 'Specified Perils' - e.g. Fire, Storm, Flood, Escape of Water etc.
Company or group of persons covering a risk under a Contract of Insuranc
The document which contains written evidence of the contract between the Insurers and the Policyholder.
A Policy Schedule is an outline of the cover provided under the policy, it will show details of the policyholder, what the policyholder does and the cover given and the relevant limits, sums insured and excess.
The money paid by the Policyholder to Insurers for the cover given.
The form on which a proposal is made to the Insurer.
The person or company who is seeking a Contract of Insurance.
The original cause of the loss. The issue of proximate cause arises when determining whether a loss has arisen out of an Insured Peril. The proximate cause is held to be the operative cause and not necessarily the one nearest in time to the loss itself.
The notice sent to a Policyholder to remind him/her that the contract of insurance is due for renewal.
The subject matter of insurance, or; the probability of loss, or; the peril or hazard Insured.
The right that the Insurer has to take over the rights and remedies of the Policyholder to reduce or make good a loss. Subrogation is a corollary of Indemnity.
The extent of the Insurer's liability.
Someone other than the Insured or the Insurer.
Insurance for an amount less that the true Value at Risk.
The person who accepts or declines risks and who decides the terms and rates which are acceptable.
A warranty is an undertaking by the Policyholder guaranteeing observance of certain conditions and is written into the Policy. Absolute Condition.